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Help & Support

Our support team are always ready and eager to answer any questions or queries and to help point you in the right direction so you can get back on track.

Support for the Hystreet system is managed online through your staff portal. This enables you to submit any queries or concerns 24/7 through our support system. When submitting a report please be as thorough as you can – this will help our support team resolve your issue as soon as possible.

All of your support queries go straight through to our central support team, where your own dedicated support advisor will manage your query and see it through from when it is first submitted, right through to its resolution, liaising with you every step of the way. As soon as your issue has been resolved, your support advisor will let you know.

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Need help?

Want to get in touch with our support team? Use the button below to contact us directly.

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We're here to help

Whilst we manage all support queries via our ticket system to ensure every query is managed correctly and resolved, we understand that sometimes it’s great to be able to talk to someone. All our support teams are based in our offices and work closely with our developers to resolve any queries you may have about Hystreet, so if you want to discuss any of your issues with our team, we can be contacted over the phone during office hours.